We want customers to shop with confidence. Eligible products may be returned within 30 days under the conditions described below.
1. Return Period
You may request a return within 30 days after the order is marked as delivered.
Return requests submitted after the 30-day period may not be accepted.
2. Return Eligibility
To qualify for a return, the product should generally be:
- Unused or only reasonably inspected
- In its original condition
- Complete with accessories, manuals, and included parts
- Returned in the original packaging where reasonably possible
- Accompanied by proof of purchase
Products showing excessive use, accidental damage, unauthorized modification, missing parts, or misuse may not qualify for a full refund.
3. How to Request a Return
Before sending a product back, contact us at:
Please include:
- Your name
- Your order number
- The product you wish to return
- The reason for the return
- Photos or videos where relevant
Do not return a product to the address shown on the shipping package without receiving return instructions from us.
Products may be shipped from different fulfillment centers, and the correct return location may be different from the original shipping address.
Unauthorized returns may be delayed, refused, or returned to the sender.
4. Non-Returnable Products
For hygiene, safety, customization, or practical reasons, the following products may not be returnable unless they arrive defective or incorrect:
- Personal care or hygiene products that have been opened
- Undergarments or intimate products
- Opened cosmetics
- Perishable goods
- Customized or personalized products
- Gift cards
- Downloadable or digital products
- Products marked as final sale
- Products damaged through misuse
- Items missing essential parts
- Products restricted from return by health or safety regulations
Any product-specific return restriction will be stated on the product page where applicable.
5. Change-of-Mind Returns
For eligible change-of-mind returns, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the product was defective, damaged, incorrect, or the law requires otherwise.
We recommend using a trackable shipping method. We are not responsible for return packages lost before reaching the approved return location.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please provide clear photos or videos showing:
- The product
- The problem
- The outer package
- The shipping label
- Any relevant serial number or product label
Depending on the situation, we may offer:
- A replacement
- Replacement parts
- A partial refund
- A full refund
- Another reasonable solution
Please do not dispose of the product or packaging until we have reviewed the claim.
7. Return Inspection
Returned products may be inspected before a refund is approved.
A refund may be reduced or declined if the returned product:
- Has been used beyond reasonable inspection
- Has customer-caused damage
- Is missing parts or accessories
- Is materially different from its original condition
- Was returned without authorization
- Is not the same product originally purchased
8. Refund Processing
After an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds are issued to the original payment method.
Once issued, refunds may take approximately 5–10 business days to appear, depending on the bank, card issuer, payment provider, and country.
We do not control the processing time of financial institutions.
9. Order Cancellations
Cancellation requests should be submitted as soon as possible.
We cannot guarantee cancellation after an order has entered processing, been packed, or been shipped.
If an order has already shipped, the customer may need to wait for delivery and request a return.
10. Exchanges
Direct exchanges may not always be available.
Where an exchange cannot be processed, you may be asked to return the eligible product for a refund and place a new order.
11. Missing Refunds
If you have not received an approved refund:
- Check your bank or card account again
- Contact your payment provider
- Allow the stated processing period
- Contact us with your order number
12. Chargebacks
Please contact us before opening a payment dispute. Many delivery, product, or refund issues can be resolved more quickly through customer support.
Submitting false or abusive chargebacks may result in order cancellation or restrictions on future purchases.
13. Consumer Rights
This policy does not limit any mandatory consumer rights that apply under the laws of your country, state, or region.
14. Contact
For return or refund assistance, contact:
Deal Verse Mall
Email: elias-hale42@outlook.com
Website: dealversemall.com